Frequently Asked Questions
“Your Questions, Our Answers – Simplified!”
How can I place an order?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, UPI, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.
Do you offer international shipping?
Yes, we offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
What types of customizations are available for bulk orders?
We offer various customization options, including size, color, design, packaging, and branding. Please contact us with your specific requirements, and we’ll guide you through the process.
How do I place a custom order for bulk quantities?
You can place a custom bulk order by contacting our sales team directly via email or phone. We’ll discuss your needs, provide a quote, and confirm the design and quantity
Are there minimum order quantities (MOQs) for custom orders?
Yes, we do have minimum order quantities depending on the product and customization level. Please get in touch with us to know the specific requirements for your order.
What is the lead time for custom bulk orders?
Lead time varies based on the complexity of the customization and quantity. On average, it takes 2-6 weeks. We will provide an estimated delivery date once we finalize the order details.
Can I get a sample of a custom product before placing a full order?
Yes, we offer sample products for most custom orders. There may be a fee for the sample, which is deducted from your final order once you proceed.
What are the available shipping methods for domestic and international orders?
We offer a range of shipping options, including standard, expedited, and freight shipping for both domestic and international orders. We will recommend the best option based on your order’s size and destination.
How do I track my shipment?
Once your order has been dispatched, we will provide you with a tracking number so you can monitor your shipment’s progress. For export orders, we will provide tracking updates through the shipping carrier.
Are there additional shipping fees for export orders?
Once your order has been dispatched, we will provide you with a tracking number so you can monitor your shipment’s progress. For export orders, we will provide tracking updates through the shipping carrier.
How do I track my shipment?
Yes, shipping fees for international orders are higher due to customs and handling charges. We will provide a detailed shipping cost estimate before confirming your order.
Can I choose my preferred shipping carrier for an export order?
Yes, we can accommodate specific carrier preferences, but we recommend that you discuss this with our team during the ordering process to ensure we can meet your requirements.
How long will it take to receive my order?
Domestic shipping usually takes 5-7 business days, while international orders can take 10-30 business days depending on the destination and shipping method.
What is your return policy for custom bulk orders?
Due to the personalized nature of custom bulk orders, returns are generally not accepted unless the product is defective or doesn’t meet the agreed-upon specifications.
What should I do if there is an issue with my order?
If you receive a defective or incorrect order, please contact us within 7 days of receiving the shipment. We will work with you to resolve the issue, either through a replacement or refund, based on the situation.
Can I modify or cancel my custom order after it’s been placed?
Once an order is confirmed and in production, modifications and cancellations may not be possible. However, please reach out as soon as possible, and we’ll do our best to accommodate any changes.
What happens if my order is damaged during shipping?
If your order is damaged in transit, please contact us immediately. We will investigate the issue and arrange for a replacement or refund, as appropriate, based on our shipping insurance policy.
How long does it take to process a refund?
Refunds typically take 7-10 business days to process after we have received and inspected the returned items or agreed to a refund for an order issue.
GENERAL FAQs – Do you offer discounts for wholesale orders?
Yes, we provide discounts for large wholesale orders. The discount percentage depends on the order quantity and product type. Please reach out to our sales team for a custom quote.
Is there a way to track the progress of my custom order?
Yes, we will keep you informed at every step of your order’s production, from design approval to shipment. You will receive regular updates on its status.
What happens if my export order is delayed due to customs?
While we cannot control customs delays, we will work with the shipping carrier to resolve any issues as quickly as possible. We recommend that you keep track of your shipment and reach out to customs if necessary.
Still have a question?
If you have any additional questions not listed above? Feel free to contact us. Our dedicated team is always here to provide the support you need!